OUR MISSION: Develop and operate
safely, efficiently and profitably
a natural gas transportation
system across Quebec

Your Privacy

This statement is to notify you of the practices that will govern the processing of personal information you provide in the Trans Québec & Maritimes Pipeline Inc. (TQM Pipeline) website and to obtain your consent for the use of this personal information consistent with this notice.

Privacy Statement

TQM Pipeline is committed to protecting the confidential information of the subscriber, a commitment that is reinforced by our Protection of Personal Information Policy. We endeavor to ensure the data you submit remains confidential and is used only for the purposes outlined in the privacy statement.

This privacy statement sets out the information gathering and dissemination practices for TQM Pipeline’s website, GazoducTQM.com. By using this website, you are consenting to this privacy statement and the collection, use and disclosure of your personal information by TQM Pipeline as outlined in this privacy statement. If this privacy statement is not acceptable to you, please do not submit any of your personal information. You will be notified when and if any changes are made to the privacy statement. Your continued use of the site or submission of information will be deemed your conclusive acceptance of the updated privacy statement.

Collecting, Using and Disclosing Information:

This privacy statement describes our practices, regarding the collection, use and disclosure of the information that we collect about you in the TQM Pipeline website including but not limited to your name, address, phone number, fax number, e-mail address and postal code. We will limit the information we collect to what we need for the purposes for which it was collected. If we wish to use your information for any other purpose, we will obtain your consent before using the information.

Notwithstanding the above, TQM Pipeline may disclose the personal information we collect from you without your consent under the following circumstances: (i) when required or permitted by government agencies for statistical reporting or when otherwise required or permitted by law; (ii) when required by law in response to subpoenas or the issuance of a warrant or court order(iii); for research and reference purposes; (iv) for purposes relevant to TQM Pipeline’s corporate policies; (v) in cases of emergency; and (vi) to the Human Rights Commission. For further certainty, your personal information is safeguarded by the applicable federal and provincial privacy legislation.

Storing of Information and Restricting Access:

We may store your information in electronic databases or e-mail boxes hosted by us or our service providers, for periods of time and with safeguards that we believe are reasonable depending on the nature and sensitivity of the information. Access to the information is restricted to a select group of individuals, in accordance with our security protocols and storage of the information is governed by our agreements with the service providers. PLEASE NOTE THAT THE SYSTEM IS A CLOUD BASED SOLUTION AND THE DATA COLLECTED RESIDES ON A DATA CENTRE IN THE UNITED STATES OF AMERICA. Should you have any questions or concerns please contact privacy_officer@transcanada.com.

Automatic Collection of Information

In some cases, we may collect information about you that is not personally-identifiable. Examples of this type of information include your Internet protocol (IP) address, the type of Internet browser you are using, the type of computer operating system you are using, and the advertisement or domain name of the website from which you linked to our website.


Some pages on TQM Pipeline’s website use a technology called “cookies.” Cookies are placed on your computer’s hard drive and are capable of storing data to help provide additional functionality. They also help to identify you when you visit a particular website. Cookies are generally limited to collecting statistical data about website visitor usage. We will not collect any personal information unless we have your consent. With most Internet browsers, you can erase cookies from your computer hard drive, block all cookies, or receive a warning before a cookie is stored. Please refer to your browser instructions or help screen to learn more about these functions.

TQM Pipeline uses third party vendors and advertisers who may also place cookies on your browser to tailor advertising directly to you, in which case they are subject to contractual terms with TQM Pipeline. No personal information is collected through these third party cookies. This advertising, which is known as remarketing, may be based on previous visits to other websites or on factors such as your geographical location. These advertisements are provided through Google. Should you wish to change or control cookies placed by Google, please go to https://support.google.com/ads/answer/2662922?hl . Additional information about Google’s practices and how to opt out of cookies technology is also available at http://www.google.ca/intl/en/privacy/.

Releasing Information

From time to time TQM Pipeline may use third party vendors to process personal information on its behalf, including for information storage, payment processing, human resource administration and similar purposes. In those cases, your data may be made available to these third parties solely for the purpose of assisting TQM Pipeline in the development or maintenance of our relationship with you. In all cases where third parties may be able to access your information we will continue to protect it through confidentiality arrangements and not allow your data to be removed from TQM Pipeline’s control. We only share your personal information with others in the ways explained in this statement. We do not sell or trade this information to other organizations or companies.

Respecting and Responding to Your Privacy Concerns:

You have the right to review your personal information and if it is incorrect, have it corrected. If you have any questions or enquiries with respect to our privacy policies or procedures, please send a written request to: Privacy Officer, TransCanada, 450 1st Street S.W., Calgary, Alberta, Canada T2P 5H1; or via email to privacy_officer@transcanada.com. We will investigate and respond to your concerns about any aspect of our handling your information. BY USING THE WEBSITE, YOU ACKNOWLEDGE THAT YOU HAVE READ THIS PRIVACY STATEMENT, UNDERSTAND IT AND AGREE TO ALL OF THE TERMS AND CONDITIONS IN THIS PRIVACY STATEMENT.